By using Living Concept’s services and signing up as a Client for any job, task or project, you, the Client, agree to be legally bound by these Terms & Conditions.
Please, read these terms carefully. By using the products and/or services of Living Concept you agree to abide by these Terms & Conditions.
These T&C and any additional Terms of Sale (T.O.S.) or contract specific to a project, service, special offer or promotion set out the entire agreement between Living Concept and the Client.
DESCRIPTION & DEFINITIONS
In these terms and conditions, Living Concept, all services related to it, and all text, images photographs, user interface, “look and feel”, data and other content included in it from time to time (including, without limitation, the selection, coordination and arrangement of such content) are referred to as “Living Concept”, www.livingconcept.hr, “LC”, “us”, “we”, “website” or “service”.
“Client” is defined as representing one business (company or entity) or person (sole trader). Client may also be referred to as “himself/herself” or “his/her” or “their” or “site owner” in this document. Client may also be referred to as the staff member, employee, agent or third party on behalf the Client.
Living Concept provides the client various services including, but not limited to:
• Template Website Design and Development
• Ecommerce Development and Consulting
• Website Design and Development
• Web and Internet Consulting
• Website Maintenance and Security
• Website and Email Hosting Service
• SEO – Search Engine Optimisation Service
• Digital Marketing Service
• Google AdWords / Online Advertising Service
• Social Media Service
• Online PR Service
• Email Marketing Service
For each project or job, Living Concept follows a production process that is divided into stages. For each stage, specific deliverables are produced for the client which will be specified in a project brief or a job quote where applicable. A task, job or project will be considered complete where either the Client approves the task, job or project as being completed or where Living Concept determines that the task, job or project is complete according to the project scope or the task / job definition and parameters as set out in a verbal or written agreement.
Living Concept may provide the Client with domain name registration, web and email hosting services, custom website design, website design, digital marketing services and consulting services and so on in accordance with the product and/or service the client has requested.
A project scope defines and sets out what work or service or item or feature is to be included and / or completed for the project in question. The descriptions and definitions and parameters in a project scope are intended to be clear to Living Concept and the Client as well as to any third party to judge and finalize the interpretation of any part of a project scope and the relevant task, job or project.
An estimate is an approximation of the hours or fees required to complete or deliver a task, job or project. Any final invoice or fee for the work approved by a Client based on an estimate will usually be close or similar to the estimated figure excluding variations to the project or changes in the scope. However, an estimate is not a fixed price and should not be viewed by a Client as such. An estimate is a guide to the final price only.
Living Concept will sometimes use an estimate during the early stages of project discussions or for ad-hoc works where Client and Living Concept have together approved this billing / engagement model.
Living Concept will usually follow up an estimate by providing a retainer invoice of invoice where the Client has given a general approval for the estimated fee or cost.
Retainer invoices / invoices:
A retainer invoice or invoice is a specific fee or price that we set down for the requested task, job or project. It will include parameters and defined deliverables. A retainer invoice or invoice will not vary as it is fixed. Any variations to the retainer invoice or invoice or requirements requested by the client will be quoted separately with a set fee or price for that job or project or task.
PROPOSALS, ESTIMATES AND QUOTES:
In response to a request for service or a specific product or service request, Living Concept may produce a proposal that will remain valid and open for acceptance by the Client for up to 30 days, unless otherwise agreed by Living Concept, from the date of issue that may include any of the following:
Creative Brief / Proposal
Job / Task Definition
Description and Features
Fees and Charges
Any other specifics or TOS related to the product, service or special offer
Living Concept reserves the right to withdraw a proposal or quote at any time.
By approving any estimate or project contract, verbally or in writing, a Client agrees to be bound by these terms and conditions and to pay to Living Concept the agreed fees set out in the quote or project contract when Living Concept requests payment or as otherwise set out in the quote or the project contract.
INVOICES, SUSPENSION AND TERMINATION
Living Concept invoices are due on the date of issue and are payable upon receipt by the Client unless otherwise agreed to in writing.
Any outstanding invoices for work completed or services provided to the Client by Living Concept requires payment in full due on receipt of the invoice unless otherwise agreed to writing between the parties. On completion of a task, job or project the client is obliged to pay the balance of the invoice in full.
Fees Due in Advance for Service
Some services including, but not limited to, hosting and support fees and search engine optimization fees are due in advance for the applicable period as noted in the invoice. Such fees and the related invoice must be paid in full prior to the commencement of the applicable service period be that one month, one year, or 24 months.
Quote, Job or Project Completion
Once a Client approves the job or task to “go live” or where Living Concept defines the job or task as being “completed”, an invoice will be issued to the Client with payment on that invoice due immediately unless otherwise agreed to in writing between the parties.
Any warranty work that Living Concept will carry out to fix / correct any bugs or faults in the website or system as reported by the Client or as found by Living Concept that may be covered by warranty or by the scope of the task, job or project will be completed as soon as reasonably possible by Living Concept.
A revision, where allowed and applicable, to the design or function of the website or system that may be included in the scope of the task, job or project will be completed as soon as possible by Living Concept.
Living Concept reserves the right to postpone or delay or refuse warranty fix work or revisions or enhancements to a website or system for the Client if the Client has overdue outstanding invoices for any job, task or project.
Project Contract Payment Milestones
For each project contract, there are payment milestones that will occur at various stages or points during the timeline of project. For each payment milestone, a fee is due as set out per contract which will be invoiced at the time of the payment milestone being reached with payment by the Client on that invoice due immediately unless otherwise agreed to in writing between the parties.
If the client defaults on their payment or otherwise fails to pay their account with Living Concept as per the terms under this agreement, Living Concept reserves the right to suspend services and to apply administrative fees , plus any other costs that may have been incurred, to reactivate the services.
Hosting fees, SEO (Search Engine Optimisation) fees, Digital Marketing service fees and all service fees charged, unless otherwise specified, are non-refundable for the term / service / product paid for by the Client.
If the client chooses to discontinue the services supplied by Living Concept and the Client has paid all of the amount owed to Living Concept, Living Concept will help the client to transfer their Domain Name to another provider/agent if requested to do so by the Client. Charges to the Client may apply if the work required or requested to complete the transfer falls within 5 years or the project launch date as specified by LC.
Living Concept may opt to discontinue services if an amount payable to Living Concept is overdue or to take down a website permanently in any case where an amount payable is overdue by more than 30 days. In any such event, the client remains liable for the total cost of the contract including all disbursements; unless otherwise agreed in writing between Living Concept and the client.
Living Concept may terminate any agreement immediately if the client breaches any of these Terms & Conditions, or if he/she is a company going into insolvent liquidation, or if the client is a person he/she is declared bankrupt.
Ownership of the product remains with Living Concept until payment in full is made to Living Concept by the client.
Living Concept reserves the right to discontinue services and terminate the Client at the sole discretion of Living Concept where Living Concept provides the Client notice in writing of said termination.
DIRECT DEBIT AGREEMENTS:
Direct Debit agreements may be offered to a Client on a minimum term or no minimum term basis
Clients pay an initial payment on the date and for the amount specified on the Agreement. Debits then commence on the same day of every month (or as per the individual Direct Debit Request agreement).
No Minimum Term:
Direct Debits continue ongoing month to month indefinitely until cancelled. Clients may request to cancel their Direct Debit agreement at any time. Clients must give 90 days’ notice when cancelling a no minimum term agreement.
Where the service / work has already been supplied and/or completed, the relevant direct debit charge due for that service / work all payments will continue to be charged and collected from the Client until the required minimum amount due has been paid to Living Concept.
Living Concept is the copyright owner of all works created or developed by Living Concept for a client unless otherwise agreed to in writing. When payment for the product or service is made in full by the client for the product or service, the client is licensed to use the product or service for its intended use within the context of their business and the product itself. However, the client is restricted from selling the product or promoting the product as their own unless otherwise agreed in writing with Living Concept.
Living Concept claims no intellectual property rights to works created by any third party designers or developers that may be used from time to time, such rights remain with the relevant third party.
As a creator of copyright material, Living Concept has the following rights:
To be attributed when its work is used;
Not to have its work falsely attributed to someone else, nor to have the altered work attributed as if it were unaltered; and not to have the work treated in a manner that would prejudice Living Concept’s honor or reputation.
INTERNATIONAL LICENSING REQUIREMENTS
Living Concept may display its own copyright and intellectual property notices on any websites that Living Concept develops and the client (or any third parties related to or engaged by the client) must not remove, obscure, deface or alter such copyright and intellectual property notices except by agreement in writing with Living Concept.
The client agrees that in the provision of web design services by Living Concept we may utilize the services of third party contractors, and that we may pass on to such contractors any information or materials, including design brief and data, provided to us by you.
In the event any material necessary for the production of the project must be passed on to a third party, Living Concept will incur no liability for losses incurred in transit, or due to the delay of the shipper of the third party.
Living Concept may accept to maintain and secure a website that is not hosted by Living Concept’s third party. In that case, the client will refer to Living Concept’s fees and charges for the requested services.
AGREEMENT NON EXCLUSIVITY
The client acknowledges that Living Concept is providing services to the client on a non-exclusive basis and that Living Concept may provide services and products of the same or a similar nature to any other party (provided that in doing so it does not breach privacy).
Living Concept shall be free to reproduce, use, disclose display exhibit, transmit, perform, create derivative works, and distribute any items unless specifically agreed otherwise. Further, Living Concept shall be free to use any ideas concepts know-how or techniques acquired in construction of sites for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products and other items incorporating such information unless specifically agreed otherwise.
Living Concept retains the right to use the completed project and any preliminary designs for the purpose of design competitions, future publications on design, educational purposes, marketing materials, and portfolio. Where applicable the client will be given any necessary credit for usage of the project elements.
WARRANTIES & LIABILITIES
Living Concept provides a limited warranty for websites and systems that are developed and designed by Living Concept. This warranty is valid for up to 90 days from the date of launch of the website or system or from the date that Living Concept determines that the website or system is ready to launch unless otherwise agreed to in writing between the parties. This limited warranty applies to works performed by Living Concept that are “in scope” for a project scope and contracted project or that are clearly specified in the applicable written quote.
Where applicable for any bug or problem or fault with the noted or reported function or element that is covered by this limited warranty where the function or element is deemed to be “not working” when assessed by Living Concept against the project scope or the written quote specifications, Living Concept will “fix” the bug or problem or fault in the website or system at no cost to the Client where Living Concept determines that the bug or problem or fault is because of recently completed works performed improperly or incompletely by Living Concept during the execution of the works in question.
This warranty is voided if the Client or a third party acting on behalf of the Client is issued with FTP or Shell or MySQL or similar access to the website / system hosting or the relevant hosting control panel by Living Concept.
This warranty may be voided if a Client or a third party acting on behalf of the Client installs any extensions or plugins or additional software into the website or system without the express written permission and approval of Living Concept.
This warranty does not include any issues or faults or incompatibilities that are caused by third party software, systems, extensions, plugins or similar.
Living Concept will ensure that any site or application will function correctly at the time of the website development and going “live” when viewed with the current versions of the following internet browsers; Microsoft Internet Explorer, Mozilla Firefox, Google Chrome and Apple Safari, unless otherwise agreed in writing.
Any warranty or guarantee provided by Living Concept for a website is conditional upon the website being hosted by Living Concept on hosting servers run and operated by Living Concept that have restricted access to the hosting server and/or the hosting control panel for the hosting server.
Any warranty or guarantee provided by Living Concept for a website is rendered null and void if the client or any other third party accesses the website or the relevant website server via an FTP connection or hosting control panel.
Living Concept can offer no guarantee of correct function with all browser software in future releases of any internet browser. However, Living Concept will offer and provide a quote for services to modify the website (where possible) to cause the site to correctly function and/or correctly render in the changed version of an internet browser.
Where any Client or agent or party acting for or on behalf of the Client acts on or in the website or system that causes disruption or error to the website or system, Living Concept is not liable and the Client will be liable for any and all costs associated or incurred with fixing the error or disruption.
Search engine optimization services
Whilst Living Concept will try to improve the position of the client’s Website in the Search Engine results in response to a search request, we do not warrant that this effort will be successful nor can Living Concept warrant the time that the position a search engine will be held.
Living Concept cannot be held responsible for any changes to the position of the client’s Website in the Search Engines results pursuant to the provision of search engine optimization services by Living Concept.
Copyright and Intellectual Property
Living Concept is not responsible for the contents and data of any Web Site we design for the client, and upon publication the client must satisfy themselves that the website will comply with all applicable laws, and codes of practice governing the use of websites and related services. This includes the intellectual property and copyright ownership of all material that the client has provided to us.
Living Concept is similarly not responsible for the client’s subsequent use of the site and compliance of various state legislations.
Living Concept is not responsible for the client’s choice of domain name and the legal consequences that the domain name use could occur relating to the Trademark and Competition or the governing laws.
Client’s Third Party
Living Concept is solely not responsible for the performance of the product or service if the client installs or orders another third party to install anything such as software that would alter or damage the website and its functionality. Furthermore, the client may be liable for charges or fees incurred by Living Concept for the repair of any product or service if the client or their third party installs any unapproved software into the product or service supplied by Living Concept.
Data and Proofing
Living Concept shall make every effort to ensure the final product is free of any grammatical and spelling errors, before giving the final product to the client.
Living Concept is not responsible or held liable for any errors contained in the final product after the final product, this remains the final responsibility of the client.
Living Concept cannot take responsibility for any copyright or privacy infringements caused by materials submitted by the client and reserves the right to refuse use of any such material unless proof of permission is provided if requested.
Living Concept shall use reasonable endeavors to provide continuing availability of the hosting server and the services but Living Concept shall not, in any event, be liable for service interruptions or down time of the server.
Living Concept operates and provides hosting servers that are delivered as a managed service which are ordinarily restricted from client access or third party access.
Living Concept does not ordinarily provide clients or third parties with access to the hosting servers in any of the following methods or means; FTP, CPanel, WHM, Shell or via any other similar means or method. That if a client formally requests and is provided access to their hosting server by Living Concept, upon receipt of said request, via FTP or any hosting control panel, this will void any warranty or guarantee including the 1st Level Support provided by Living Concept.
Living Concept will not be liable for any costs incurred, compensation for loss of earnings due to the unavailability of the site, servers, software or any material provided by its agents.
In no event will Living Concept be liable to any party including the client for any indirect, punitive, special, incidental or consequential damage or loss, financial or otherwise, in connection with or arising out of these Terms (including for loss of profits, use, data, or economic advantage), regardless of how it arises. The client will indemnify Living Concept from and against any claim by any party claiming any such damage against Living Concept.
Living Concept will not be liable for any costs incurred or compensation for loss of earnings due to the unavailability of the site, servers, software or any material provided by Living Concept or its agents / third party partners.
Living Concept will ensure that any website or application will function correctly on the server to which it is initially installed.
Living Concept can offer no guarantee of correct function with all browser software including future releases.
Living Concept may from time to time and without notice or liability to the client suspend any of the services if the reason for doing same is an event beyond the reasonable control of Living Concept.
Living Concept will not be liable or become involved in any disputes between the site owner and their clients and Living Concept cannot be held responsible for any wrongdoing on the part of a site owner.
These terms and conditions and any agreement entered into by Living Concept or service provided by Living Concept that arises in a dispute or legal matter shall be governed by and interpreted in accordance with the law for the time being enforced in the city of Zagreb, Croatia, and each party submits to the jurisdiction of the city of Zagreb, Croatia.